If you think of your day-to-day routine at the workplace, you will realize there are at least a few moments when you are less efficient. Perhaps you keep answering to the bunch of emails, get stuck in dead-end meetings or spend too much time doing other repetitive tasks. Just imagine how much more productive you could be if you get a workplace assistant to perform such time-consuming monotonous tasks.
- Administrative Tasks
Using AI in your workplace, you can dole out your boring, repetitive administrative tasks to virtual robots. This will enable you to focus on more complex, higher-value work and boost your efficiency and productivity.
Let’s say you want to schedule a meeting. So, you have to spend a lot of time looking for an open slot on everyone’s calendar and sending email back-and-forth. However, with AI-powered tools, administrative tasks such as scheduling, rescheduling, and cancelling meetings can be done faster, better, and at a lower cost. That means you don’t have to scroll through calendars to find open slots for a meeting, create reports in spreadsheets for insights, or spend hours answering the same questions over and over again.
- The Hiring Process
Recruiting is another area where AI is making a big impact. With millions of profiles and thousands of resumes to analyze, the hiring process is like finding a needle in the haystack for recruiters. But with AI, staffing becomes easier than ever.
From screening potential candidates to helping employees sharpen their skills, AI can tackle it all. The technology can automatically interact with the applicants in an engaging manner and assist recruiters in hiring the best candidate.
- Onboarding and Training
Once a company identifies suitable employees for their job openings, the AI–enabled chatbots can help new hires settle into their roles. In addition, it can also play a part in the ongoing training of employees. AI can create custom learning plans for individual employees to help them get grips with the various facets of the organization they’ve joined.
- Customer Service
Another major area that is hugely impacted by AI is customer service. AI-powered chatbots have the ability to offer seamless customer experience and resolve the most basic questions instantly. For instance, Pepper, a 4 foot tall AI-powered humanoid robot gives the required information to customers in banks, grocery stores, restaurants, and other businesses. This enables consumers to get basic details without waiting in line for a teller. And customer seems to prefer interacting with Pepper as opposed to regular tellers. They don’t have to worry about being rude and they can easily walk away after getting an answer to their question. A Gartner report reveals that 85% of customer service interactions will be powered by AI by 2020.
- Marketing and Sales
AI-powered chatbots can also help you with marketing and sales. Such chatbots learn from real marketers and salespeople and answer relevant questions as accurately as a knowledgeable person. According to Harvard Business Review, AI can generate $1.4 to $2.6 trillion of value in marketing and sales.
- AI In The Future Workplace
Clearly, AI is already making a significant impact in the workplace. And this impact is likely to become even more pronounced in the future. In fact, according to a Gartner report, the advancement of AI will recover 6.2 billion hours of worker productivity in 2021.
AI-powered robots don’t get sick and they can work 24/7. As a result, the organizations that incorporate AI into their workspace will see a significant boost in their productivity and revenue in the future.