Habib Issa: Supporting Digital Transformation in the Business World through Cloud Technology Services

Digital transformation is one of the biggest ongoing trends in the business world today, across all industries worldwide. Adopting modern technologies in business and letting go of old-fashioned practices to carry out routine activities is becoming an essential survival strategy. Far more than surviving, this initiative introduces priceless advantages to an organization such as increased speeds in critical aspects of the service, heightened security for assets like finances, sensitive data or trade secrets and improved overall efficiency, just a mention a few. Because this movement facilitates a powerful paradigm shift, countless organizations all around the world have been embracing the change. Thus far, digital transformation has been a universal characteristic and one of the hottest trends of the professional world in recent years.

Habib Issa
Habib Issa, Founder and CEO, Norrberg Systems



Delving deeper into the phenomenon, we see that cloud technology becomes increasingly relevant. Cloud technology, in essence, offers businesses valuable computing resources and infrastructure without the need to purchase them. So, while it drastically reduces costs to purchase and maintain these, businesses can still manage their day-to-day activities from afar, with minimal facilities. From the business perspective, cloud technology saves lots of money, enables scalability, improves overall efficiency, empowering employees with unprecedented convenience and mobility. Thus far, cloud technology has been particularly helpful for medium-to-large sized, enterprise-style and governmental organizations, as a strong foundation for growth as well as success.

For Mr. Habib Issa, a young and ambitious entrepreneur, supporting and strengthening the culture of digital transformation is the personal and professional passion. Although he comes from humble beginnings, he has been passionate about the modernization of the professional world, from an early age. This passion led him to found ‘Norrberg Systems’, a cloud technology service provider, based in Sweden. The company offers world class communication and collaboration services. Being rooted well in the challenges of digital transformation’s implementation, the brand is well-established today.

A Fascination with Technology that Culminated into Entrepreneurship

Since childhood, Mr. Issa had been fascinated with technology. Throughout his schooling in 90’s, he was exposed to a variety of computers, programming languages, operating systems and programs, all nurturing his development as a technology enthusiast. He began his career in as an accountant in the Gulf, and he also flourished in a challenging professional environment, earning promotions easily. Over the course of next few years, he specialized in roles within information technology. But not fully satisfied with his career’s trajectory, he took up even bigger challenges: taking up a managerial role in a company, before setting up his own company in Stockholm, Sweden.

Since childhood, Mr. Issa had been fascinated with technology. Throughout his schooling in 90’s, he was exposed to a variety of computers, programming languages, operating systems and programs, all nurturing his development as a technology enthusiast. He began his career in as an accountant in the Gulf, and he also flourished in a challenging professional environment, earning promotions easily. Over the course of next few years, he specialized in roles within information technology. But not fully satisfied with his career’s trajectory, he took up even bigger challenges: taking up a managerial role in a company, before setting up his own company in Stockholm, Sweden.

“When I came to Stockholm, I couldn’t work for a year. So, I took this chance to improve a cloud collaboration service I had built some time back. I also built conversational platform based on the cloud that allows organizations to enhance communications and customer experience, using all available channels including social media. I called this platform ‘akoma’ and because of its flexibility, customization and business agility, the service has been successful,” Mr. Issa says.

According to Mr. Issa, the decision to move activities to the cloud is a big turning-point, for any business. But certain aspects of digital transformation and cloud technology require guidance from experts. Keeping all these points in mind, his company offers tailored services, supported by an always ready and proactive customer support team.

Services that Help Customers Build Collaboration—A Key Skill for Business Success

Norrberg Systems’ cloud services are relayed through a robust and well-connected data center in Hägersten, Stockholm. Some of the chief ones are:

  • Unified Communications-as-a-Service (UCaaS): The sheer size of medium-to-large sized organizations presents many challenges. One of the biggest concerns is establishing secure communication. On any business day, managers, team leaders, all sorts of employees and customers are constantly speaking with one another—rendering it complex and confusing. This is where UCaaS comes in. It streamlines all components of communication, involving all parties involved, across all channels of communication including phone call, social media, SMS, video call and much more. Apart from empowering organizations to stay in charge of their routine activities, it supports better productivity, efficiency, teamwork and sales performance.
  • Contact Centre-as-a-Service (CCaas): With the growing size of a business, relationships with customers—a lifeline of business—must be nurtured continually. All this can be simplified by delegating the entire function to a reliable CCaaS service, such as the one offered by Norrberg Systems. The company offers its CCaaS service through a partnership with the globally leading CISCO, thus guaranteeing the best quality services to its customers.
  • Telepresence-as-a-Service (TPaaS): Norrberg Systems’ TPaaS is provided to customers through its partnership with the industry leader CISCO. This service can reduce expenses greatly, relating to IT infrastructure, video conferencing, and customer support. It offers benefits such as high-quality using experience for everyone involved, streamlining workflow and better efficiency.

In addition, Norrberg Systems offers services such as XML phone application-as-a-service, call recording and wallboard-as-a-service. All of its services are offered on an affordable subscription basis, all emphasizing the critical element of security. “In our digital world today, ensuring security is perhaps the biggest challenge we face. So, we take security seriously and we practice the latest security practices,” Mr. Issa adds.

Committed to Guiding Customers towards Effective Digital Transformation

Mr. Habib Issa is a self-motivated entrepreneur. As a business leader, he is passionate about guiding customers towards effective, smooth and successful digital transformation. He shares that learning to ‘think out of the box’ had been a turning point in his career, bringing him to his role today. Over the course of his career, he has understood the cruciality of helping customers overcome their challenges. He has also realized that customers trust and rely on digital transformation experts such as Norrberg Systems for their requirements and so he is committed to continuously help them.

“I look forward to helping more organizations achieve their business goals. We want to continuously empower them with the latest in technology, especially cloud services to realize success and excellent customer experience,” Mr. Issa concludes.