Arifa Tan, FOUNDER, ISTAR TECHNOLOGY
Progress without empathy is motion without meaning. Because at the heart of every system is a human story waiting to be heard. Arifa Tan built her career on that belief. From launching Phincon in 2008 to founding ISTAR Technology, her path has been marked by bold pivots and a commitment to clarity with heart. Arifa Tan’s leap from corporate safety to entrepreneurial courage began with the launch of Phincon in 2008, a defining pivot that taught her “conviction over comfort.” She faced skepticism, tight margins, and moments of doubt. But in that leap, she found her rhythm. Her early years as a systems analyst and consultant instilled in her a strong foundation in logic and structure. But more than that, they sharpened her instinct to listen. “Behind every technical specification is a human need,” she states.
That belief became the bedrock of ISTAR Technology, where Arifa’s vision expanded from engineering systems to designing ecosystems, ones that connect purpose with process, culture with clarity. One crucial insight shifted her leadership lens: Digital transformation isn’t about tools, it’s about trust. That realization redefined her role from a builder of software to a shaper of mindsets. Her leadership today is a blend of intent and agility, grounded in a single truth: it’s people who power transformation.
From Local Potential to Global Reach
For Arifa, empowering Indonesian tech talent stems from lived experience and a clear-eyed vision of what’s possible. After years in multinational environments, she spotted a troubling pattern: Indonesian talent was too often left in the wings, not for lack of skill, but for lack of a stage. “We’ve never lacked talent, just the scaffolding to help it rise,” she shares. Through ISTAR Technology, she’s rewriting that narrative. Instead of laying pipelines, she’s blazing new trails, prioritizing skill acceleration, mentorship, and hands-on global exposure. Her virtual workforce model has already connected over 500 Indonesian professionals to high-impact projects across Southeast Asia.
It goes beyond mobility, it’s about equipping talent to hit the ground running with the skills, context, and confidence to thrive. It’s about unlocking language fluency, cross-cultural fluency, and inclusive growth. To Arifa, digital transformation isn’t about chasing shiny tools, it’s about building bridges of trust. “At ISTAR, technology is not our endgame. People are,” she expresses. With each initiative, she’s shaping a digitally fluent, globally agile generation, one ready not just to follow the playbook, but to write it.
Designing a Future Where Everyone Thrives
Inclusion anchors how Arifa leads. Years of working in corporate and tech circles revealed a quiet but persistent gap: entire communities left out of the digital conversation. “Inclusive innovation means building technology that uplifts, not sidelines,” she asserts. It’s a principle she’s woven deep into ISTAR Technology’s DNA. Rather than funneling people through rigid pipelines, Arifa creates flexible pathways, ones that support women, caregivers, and rural professionals who are too often excluded from opportunity. Through remote workforce models, ISTAR has already connected over 500 Indonesian professionals to regional and global projects, turning geography into a gateway, not a gatekeeper.
Her approach to technology is grounded in listening. ISTAR co-develops platforms with local governments and businesses, ensuring tools are user-friendly and culturally fluent. She believes empathy is where real design begins. “We don’t build for person as, we build for people.” That ethos also lives in her grassroots work, from Komunitas Kami Anak Bangsa’s youth-driven civic education programs to ONE Indonesia’s cross-sector collaboration for inclusive progress. Together, these platforms reflect her belief: transformation is most powerful when it starts in the community and stays there. Because when technology includes everyone, it doesn’t just disrupt, it restores.
Leading with Conscience in an Age of Code
Arifa contends that the future of leadership is neither ruled by algorithms nor untouched by them, it’s defined by those who can hold both machine intelligence and human values in the same breath. “AI can change how we work, but only people can shape why we work,” Arifa highlights. With over three decades in IT and deep roots in HR and Customer Experience, Arifa has seen that data may guide decisions, but trust builds cultures. At ISTAR Technology, AI isn’t used to replace potential but to unlock it. Empathy, ethical clarity, and emotional intelligence are not soft skills in her world, they are strategic imperatives.
That same philosophy runs through her investment playbook. From wellness ventures in Malaysia to tech-driven job creation in Indonesia’s rural corridors, Arifa looks beyond bottom lines. She backs founders who lead with integrity and ideas that leave lasting footprints. Through one venture, she helped digitize traditional businesses and catalyze 300+ jobs, an outcome that reshaped communities, not just margins. “Purpose, people, potential, that’s my compass,” she adds. While financial metrics matter, she gives equal attention to resilience, scalability, and shared values. In a region chasing scale, Arifa is intent on building businesses that grow with conscience and lead with soul.
Human Engine Behind Indonesia’s Digital Rise
Building Indonesia’s largest virtual workforce isn’t a moonshot, it’s a movement. But scaling talent across borders comes with challenges: infrastructure gaps, digital access, and outdated mindsets that still treat remote work as second-best. Arifa sees things differently. “Remote work is not a backup plan; it’s a launchpad for global inclusion,” she explains.
To turn this vision into reality, ISTAR and the IFT Group invest deeply in more than hard skills. They prioritize soft skills, global fluency, and integrity. Every professional undergoes rigorous vetting, mentoring, and values-driven onboarding. Arifa partners with local governments and academic institutions to close infrastructure gaps and ensure talent is equipped not just to compete, but to lead.
“We’re not exporting talent to check boxes. We’re cultivating trust,” she adds. Over 500 Indonesians have joined international projects so far, but for Arifa, true progress lies in depth.
Arifa balances insight with instinct. She’s not chasing scale, she’s shaping a digital workforce that reflects Indonesia’s values, talent, and global potential. In her vision, technology is the vehicle. Technology moves the wheels, but people turn the ignition.
Building a Kinder Digital Future
Arifa envisions a digital society shaped not merely by speed or efficiency, but by conscience. Her ambition for ISTAR Technology is part of a larger mission: to reimagine innovation as a force for human good. “Technology should serve humanity, not the other way around,” she affirms. In her view, Indonesia is not a market to catch up—it’s a force to lead, if built on values, equity, and deep listening.
Whether scaling digital talent, sparking civic movements, or advising health tech, her work echoes a deeper truth that progress without empathy loses direction. As the lines between sectors blur, and technology becomes the connective tissue of healthcare, education, and work, Arifa believes the most resilient systems will be those designed with care.
Arifa reflects, “Don’t let the noise drown your truth. Build what the world doesn’t know it needs yet.” For her, legacy isn’t built in code, it’s written in courage.