Twenty-five years ago,IBM’s artificial intelligence system, Deep Blue, defeated the then best chess player in the world.
The success of Deep Blue demonstrated to everyone that we humans are capable of programming AI to carry out tasks that we cannot complete as quickly on our own, such as analyzing large amounts of data,understanding a variety of natural languages and even defeated chess champion.
Today, AI continues to grow and attract more attention than most other innovations. Cognitive computing can now aid numerous work-related tasks, which has countless applications in science, business, healthcare, law, and gaming. Similar to how personal computers and the internet changed businesses and industries in the past, AI has the potential to do the same for all types of organizations and sectors.
However, human intelligence is still much more critical and creative than artificial intelligence. The question now is: how can corporate leaders make the idea of AI and Humans and AI working together ? How can Humans and AI working together play a supportive role in enhancing and advancing human capabilities? Let us find out.
1. AI Can Help Human Focus
AI’s introduction into the marketplace will also remove the remedial day-to-day tasks and let people work on other matters. AI is there to help humans by removing the tasks from the workday that no one wants to do.
AI has the potential to eliminate tedious tasks and increase attention to crucial ones. People can become specialists in their roles in particular fields if they spend more time doing the things that matter.
Imagine you are a photographer who needs to remove a specific person from a collection of images. You could use AI to blur the background and edit out that person in a single click rather than spending hours removing that person from every photo.
How machines and people are used together depends on the corporate leaders. You must give artificial intelligence (AI) the freedom to do what it does best: instantly sift through gigabytes of data and suggest useful actions. Humans are also necessary because they must choose from various options using their best judgment and intuition.
As business leaders embrace collaborative intelligence and AI technology, the way work is done and who ultimately completes it will change. On the other hand, human workers are now free to use their extraordinary skills to push the boundaries of creative and critical thinking. AI can handle the tedious aspects of people’s jobs using its limitless power.
2. Changing the Landscape of Education
As the son of an English teacher familiar with the workings of the educational system, I can attest that AI can bring about radical change when combined with human intelligence.
If intelligently designed, AI could decide “When and how” to impart knowledge on student. AI could be helpful in
- Designing a syllabus
- Creating a curriculum
- Grading tests
- Analyzing student’s performance and providing required solutions
Each student can have a customized educational path created by AI, which, as far as I’m aware, is beyond the capacity of any current educational institution.
3. Provide Better Customer Service
Integrating AI and humans also benefit those who manage billing and renewals.
AI can aid in enhancing the capabilities of service providers by saving them time, boosting accuracy, and decreasing the repetition of the process.
Chatbots and virtual assistants can handle many common consumer issues without human intervention. Still, on occasion, a human may need to step in and take control if the machines cannot produce the desired results.
4. Provide Quicker Insurance Claims
AI can help insurance adjusters process claims 80% quicker while reducing the number of people involved by 50%.AI can assist with information mining from databases, validating policies, and extracting key facts from claims to policies.
Insurers, agents, claim adjusters, and consumers can all interact with one another more easily and efficiently thanks to AI.
Final Thoughts
Humans and AI working together is positive news as this helps make the work processes more fluid and adaptive. Corporate executives must be adaptable and ready to respond to the shifting business environment to determine where and how they can best utilize the collaboration of humans and AI to get the most out of it.