Rahul Hora, CEO, Manulife
In the dynamic landscape of the Philippines, a pressing challenge has lingered for far too long: the lack of awareness and attention towards securing a strong financial future. Despite aspirations for a financially secure life, long-term planning often takes a backseat amidst the demands of immediate expenses. Economic challenges further exacerbate the situation, leaving little room for comprehensive financial protection. The Filipino community’s financial preparedness has become an urgent concern, as many still consider long-term planning a distant luxury. The need for transformative solutions to bridge the gap of awareness and accessibility is now more critical than ever, to empower every individual to embrace a financially secure tomorrow.
Amid this prevailing backdrop, a transformative force is ready to redefine financial preparedness – Manulife Philippines. With an illustrious 116-year legacy, Manulife Philippines has earned a reputation as a stalwart in the insurance industry, safeguarding the dreams and aspirations of countless Filipinos. As the nation continues its economic recovery path, Manulife Philippines stands as a beacon of reliability, offering a comprehensive range of life and health insurance services, as well as expert financial advice to protect and empower its valued customers.
At the forefront of this esteemed institution is Rahul Hora, the visionary President & CEO, whose over 20 years of dedicated service in the insurance industry brings a wealth of expertise and a customer-centric approach. Under his dynamic leadership, Manulife Philippines is committed to bridging the gap of awareness and accessibility, empowering every individual to financially secure their future through insurance. With a resolute mission to reshape the perception of financial preparedness, Rahul Hora and Manulife Philippines herald a new era of transformation, paving the way for a more inclusive financial landscape in the Philippines.
Simplifying Financial Decisions For A Better Future
Manulife Philippines, a subsidiary of the globally renowned Manulife Financial Corporation, stands as a beacon of financial protection and empowerment. With a broad spectrum of insurance, investment, wealth management, and financial planning services, the global financial services provider takes pride in serving over 34 million customers worldwide. At the heart of their mission lies a profound commitment to making the complex world of financial and insurance services easier to understand, thus enabling customers to make better decisions about their lives. Their vision can be summarised in a simple yet powerful statement: “Decisions made easier. Lives made better.” It’s a mission that drives them forward with unwavering determination.
Aiming to become a digital market leader, Manulife obsesses about its customers, constantly predicting their needs and striving to surpass expectations. Their unwavering commitment to integrity and innovative spirit fuels their drive to exceed expectations. They firmly believe in doing the right thing, no matter what, and adopt a mindset that anything is possible, always seeking a better way forward.
Manulife Philippines remains steadfast in its pursuit of transforming the financial landscape by driving its digitalization efforts amid Filipinos embracing finance apps and cashless payments to buy insurance. Most recently, Manulife Philippines launched Manulife Shop, its digital platform to allow Filipinos to purchase affordable insurance products online at their own convenience. It also constantly enhances and expands its mobile-optimized customer website Manulife Online to ensure more hassle-free experience and accessibility to its customers. Manulife also remains committed to empower its thousands-strong agency force so they can provide more relevant expert financial advice that can address customers’ most pressing needs. The company also strengthens its partnerships with employers and businesses to further bridge the insurance gap, and make health, retirement, and life protection available, affordable and reliable for all Filipinos. Guided by their values, Manulife Philippines forges ahead to create a society where financial and insurance services are accessible and intelligible, ultimately enriching lives and empowering Filipinos to shape a better future.
Inclusion In Action
Rahul Hora’s leadership shines as a beacon of inclusive practices, where open dialogue and diverse perspectives converge to chart a path towards collective success. This is aligned with Manulife’s Diversity, Equity, and Inclusion (DEI) thrust, where DEI is a key differentiator in business success. Through employee resource groups like Global Women’s Alliance and Professionals Reaching Out for Unity and Diversity (PROUD), Manulife continuously fosters a safe and inclusive environment, while encouraging employees to bring their authentic selves at work.
As President & CEO, Rahul fosters a collaborative environment that empowers every team member to have a voice, encouraging creativity and innovation to thrive. His commitment to a supportive, diverse, and optimistic workplace aligns seamlessly with Manulife’s values, making a tangible difference in the lives of employees and customers alike.
With a resolute work ethic anchored in hard work, reliability, and a thirst for learning, Rahul inspires his team to embrace challenges and continuously improve. His hands-on approach as a team player transcends individual roles, propelling everyone to work together seamlessly. Rahul’s transformative leadership reshapes the landscape of financial services in the Philippines, empowering individuals to confidently navigate their financial journey and create a brighter and more secure future for themselves and their loved ones.
Conquering Challenges, Embracing Success
As a leader, Rahul Hora has never shied away from challenges, recognizing that they are opportunities to build character and define his leadership. Inspired by Steven Thulon’s words, “Conflict builds character. Crisis defines it,” Rahul’s confidence in weathering setbacks has grown over the years. With an unwavering belief that change can be harnessed as a force for growth, he navigated the complexities of the pandemic with resilience and determination. Embracing new ways of doing things, fostering connections and collaboration, and finding presence in critical moments, he transformed challenges into opportunities, inspiring his team to thrive even in the face of adversity.
For Rahul, success extends beyond personal achievements; it is about making a positive impact on others. As aspirations evolve, he emphasizes that true success lies in creating long-term value and positively influencing the lives of those around him. In the insurance industry, Rahul finds the perfect platform to achieve meaningful success, where career growth intertwines with the profound ability to financially secure the lives of individuals and their loved ones. Guided by this vision, Rahul’s leadership becomes a testament to the enduring and sustainable nature of success when it becomes a shared journey of empowerment and upliftment.
Flagship Achievements
Manulife Philippines stands tall amidst the financial landscape, celebrated for its exceptional achievements and accolades. From the 2021 and 2022 Marketing Excellence Awards to the Reader’s Digest Most Trusted Brand Awards, the company has earned recognition for its innovative marketing strategies and unwavering commitment to customer satisfaction. Notably, it received the Gold Award for Insurance at the Reader’s Digest Trusted Brands, a testament to the trust and confidence bestowed upon the company by its valued customers through the years.
The journey to success has been marked by ground-breaking initiatives, such as the New Insurance Product of the Year – HealthFlex, honored at the 6th Insurance Asia Awards. Manulife’s dedication to corporate social responsibility has also been applauded, as evidenced by the Best Philippine CSR Initiative of the Year at Insurance Asia for its financial literacy program Peso Smart, and the launch of Manulife’s Global Impact Agenda, which is centered on three key pillars: empowering sustained health and well-being, driving inclusive economic opportunities, and accelerating a sustainable future. To drive its Impact Agenda further, Manulife Philippines partnered with non-government organizations like Gawad Kalinga, Corazon Sanchez Atayde Memorial Foundation, and Haribon to maximize its sustainability programs on the ground and make greater impact on the communities it serves. These represent the culmination of hard work, and a deep-rooted passion to make a positive impact on people’s lives.
With every milestone, Manulife Philippines strengthens its reputation as a compassionate and dependable partner, securing the financial well-being of Filipinos. And as they continue this remarkable journey, they count on even more victories in shaping a thriving, financially prepared society for generations to come.
Embracing The Unchartered
For Rahul Hora and Manulife Philippines, the future is a journey filled with excitement and determination. As a visionary leader, Rahul is driven to explore new horizons, thrive in uncharted territories, and embrace innovation to address complex challenges. With a keen eye on customer centricity, digitization, and sustainability, he is steadfast in refining strategies to adapt to the rapidly transforming business landscape, ensuring that Manulife remains at the forefront of shaping the future of financial services in the Philippines.
Together with his dedicated team, they seize every opportunity to do bigger and bolder things, powering up their ideas and actions to elevate the way they serve their customers. As they shape a thriving society, Rahul and Manulife Philippines envision a future where financial preparedness becomes accessible and attainable for all, changing lives for the better.