The prior year has witnessed an unprecedented development of online stores. However, it also involved eCommerce owners who had to rethink how to handle practically every business attribute. From fulfillment to shipping and online payment modes to packaging, e-commerce has endured a fair amount of distress.
It is estimated to see even further growth that comes with its own set of challenges this year. Let’s have a look at the six most prominent ones we’re foreseeing handling.
1. Sustained Emergence
One of the foremost challenges set to plague e-commerce is the heightened level of uncertainty that still awaits us. Though more and more people are indeed shopping online, the real-world factors of e-commerce are still greatly affected by the pandemic.
Shipping hassles that prompt customer dissatisfaction, social distancing measures may proceed to cause fulfillment constraints. The fact that shoppers’ disposable assets have shrunk will most likely continue to plague the minds of e-commerce business proprietors.
2. Enhanced Expectations
The mere fact that consumers have substituted in-store to online stores indicates they’ve honed their tastes and demands like never before. Subsequently, something you could once plausibly escape is no longer the case.
Crucially, modern-day customers want:
- Free returns and free shipment
- Reliable customer assistance
- Intuitive and responsive websites
- A wide variety of payment options.
- A personalized shopping experiences.
Providing all of these elements is expensive, demanding, and can disrupt the e-commerce workflow.
3. Surge in Competition
Many brands that never before had an online presence have begun building their e-commerce stores. Consequently, new players are descending in the market every day. As a result, it is becoming more challenging to keep up.
It will help if you stay attentive by constantly upgrading the offers and marketing assets. To persuade customers to prefer you over your competitors, you’ll also need to improve the level of personalization you contribute.
Despite being mindful of the cost cuttings, sometimes urgent requirements are to be purchased. That’s mainly in the advertising department, as the cost per click and impressions surges.
4. Item Tracking Difficulties
Currently, nations around the world are slackening or toughening their coronavirus measures at distinct scales. In addition, suppliers are deferring delivery dates due to the intricacies. As a result, there’s a surge in demand for quick and secure shipping. Moreover, it has never been more challenging to track the stock.
Whether the company has a warehouse facility or not, tracking the items by serial or lot number can help ensure the oldest items are shipped out. It’s also a great way to maintain quality in service and consumer grievances. Ultimately, it can significantly help in improving the quality of the goods sold over time.
5. Data Security Threats
People are spending most of their time and money online. Consequently, the surge of cybercrime and cyber threats come as no surprise.
With the growing threat of data theft and security breaches, the need to improve the cybersecurity game also raises. And that’s often an expensive and intricate process.
Backing up the data is always suggested, but it’s also sensible to invest in more secure servers and even safer checkout processes. Above all, consumers require the assurance of the safety of their personal and financial information.
6. Consumer Retention Challenges
Consumer retention has always been more valuable than lead generation. But, in a world where the choices are substantially unlimited, it has become difficult to secure a customer, let alone a regular one.
Offering exclusive loyalty perks, discounts, tailor-made offers, and the choice of buying a new arrival first ensures the retaining of customers. However, rewarding the actual loyalty is vital rather than just by a specific number of purchases or a particular amount spent.
Ecommerce is a very profitable industry to enter in 2021, but it has a unique set of difficulties. Do not blow off these challenges lightly.
In order to establish the grounds for growth and expansion, e-commerce ventures are encouraged to conduct thorough market research. Invest in the quality of the product, and refine their marketing strategy in the best way to attract the target audience.